{"id":3136,"date":"2016-06-13T12:25:53","date_gmt":"2016-06-13T06:55:53","guid":{"rendered":"https:\/\/appstudio.co.in\/ucblog\/?p=3136"},"modified":"2016-11-07T12:30:09","modified_gmt":"2016-11-07T07:00:09","slug":"delivering-happiness-community-management-at-urbanclap","status":"publish","type":"post","link":"https:\/\/appstudio.co.in\/ucblog\/trending\/delivering-happiness-community-management-at-urbanclap\/","title":{"rendered":"Delivering Happiness – Community Management at UrbanClap!"},"content":{"rendered":"

Customer Experience – two words that are the center\u00a0of everything we try to accomplish at UrbanClap<\/a>. One of the driving forces behind us delivering an excellent customer experience is community management. Here’s Sahana Kakkar, the Community Manager at UrbanClap<\/a> talking about her experience while building a happy community of UrbanClap<\/a> customers.<\/em><\/p>\n

Almost two years into my luxury retailing job, I was keen on change. Little did I know that change would be into an entirely new field, which I must say is not even remotely close to being related to fashion. I came to hear about UrbanClap<\/a> through someone who was already well fitted in the system. Two interviews and a phone call later, I was appointed the Community Manager at one of India\u2019s fastest growing start up\u2019s.<\/p>\n

Sure, I had dealt with all kinds of customers but to be put at the top of it and be the one to advocate the brand on social media platforms was a big task. My team in UC has been supportive right from the start and the great thing about being here\u00a0is that everyone\u2019s sole aim is the company\u2019s growth. You don\u2019t get to see that much right?<\/p>\n

Customer experience is the most important thing at UrbanClap<\/a> and rightly so, what would any of us really be without customers? Starting with booking the service to timely delivery of the same, we wanted to ensure the entire experience was a trouble free and user-friendly one. Our team truly succeeded there. One just has to answer a few easy questions and voila! a verified and trained professional is assigned to complete your service. Well yes, 99% of the time this process works like magic but that 1% of time that it doesn\u2019t\u2026 it\u2019s on social media.<\/p>\n

Let\u2019s be honest, it is the easiest target these days and that\u2019s where I step in. Unfortunately, the task of organising the unorganised service sector comes with a handful of trouble for us and while we have a\u00a0great way of tracking and monitoring most services, sometimes there are misses. At UrbanClap<\/a>, we don\u2019t let these go unattended. In fact, we go out of our way to get these resolved. Right from rescheduling to ensuring on time delivery to calling the customer post service delivery, it\u2019s all done here. What comes in handy when thinking about Community Management is\u00a0a calm approach. That really works well in my case. When dealing with customers, another important tip is to hear the customer. In most places, you are just trained to apologies several times. We pay attention to what our customer\u2019s experience has been and the trouble faced. Honestly, it helps me take a call on the kind of solution to give right away.<\/p>\n

Now moving on from angry customers and bad experiences comes the organising events, running contests, engaging with our audience, which is\u00a0the more glamorous part of the role. This part actually lets me get involved in activities that spread joy. A few months ago we organised a fun \u2018Friday Ready\u2019 contest which we ran on Twitter. We coordinated with our talented makeup artists and got our winners dressed up for Christmas eve over high tea! The session was great because here we got to interact with our customers on a one-on-one session.<\/p>\n

Another great collaboration was with Make Love Not Scars (MLNS), an NGO that is dedicated to provide acid attack victims an opportunity to regain their life on their own terms through recovery, rehabilitation, and reintegration. MLNS was setting up their first ever rehabilitation centre and I thought it would be great to get our carpenters, electricians, plumbers to help set up! We will also be organising yoga and dance classes for these survivors. The ability to share happiness with others has to be the best part of my job. And UrbanClap<\/a> gives you a lot of opportunities for this, the most recent being our ongoing LGBT campaign. I\u2019m organising a photo shoot for some of the couples who have reached out to us and am absolutely stoked about this one! Do read more on the campaign here<\/a>.<\/p>\n

In conclusion, my role is not everyone\u2019s cup of tea, but it is the best job in the world to me.<\/p>\n

As Sahana says, if you can keep calm in stressful situations and can resolve an issue to everyone\u2019s satisfaction quickly, customer experience would definitely be a great fit for you.
\n<\/em><\/p>\n

Visit urbanclap.recruiterbox.com to stay up to date with career opportunities at UrbanClap<\/a>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Customer Experience – two words that are the center\u00a0of everything we try to accomplish at UrbanClap. One of the driving forces behind us delivering an excellent customer experience is community management. Here’s Sahana Kakkar, the Community Manager at UrbanClap talking about her experience while building a happy community of UrbanClap customers. Almost two years into […]<\/p>\n","protected":false},"author":48,"featured_media":3147,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[211],"tags":[302,408,407,449,300,299,62,120],"class_list":["post-3136","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trending","tag-careers-at-urbanclap","tag-community","tag-community-management","tag-customer-experience","tag-employee","tag-employee-blog","tag-happy-customer","tag-urbanclap"],"yoast_head":"\nDelivering Happiness - Community Management at UrbanClap! - The Urban Guide<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Delivering Happiness - Community Management at UrbanClap! - The Urban Guide\" \/>\n<meta property=\"og:description\" content=\"Customer Experience – two words that are the center\u00a0of everything we try to accomplish at UrbanClap. 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